RETURN POLICY

Your satisfaction is always our top priority. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange to ensure your complete satisfaction. Please note that all returns require a Return Merchandise Authorization (RMA) Number, which can be easily obtained online.

We strive to make the Return and Exchange process as easy and hassle-free for you as possible. Please be sure to read our Return and Exchange Instructions for detailed information. Please contact our trained team of Return Specialists should you have further questions.

Return Conditions

Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, components, promotional items and instruction materials included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage. Items not received in this manner will not be accepted.

Items that have been used by the customer or items that have been damaged by use cannot be returned to us.
When repacking an item for return, please be sure to include all items that came with your order as well as all applicable accessories and literature. Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If an item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.
Restocking Fees

There is no restocking fee for returns of unopened, unused, and untested items returned within 30 days. This means that an item must be in sellable as new condition.

Please keep in mind that restrictions apply (see Return Policy Exceptions for more details). We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 20% on returns of opened, used, or damaged products. Additional fees may apply if the item is not returned in its original packaging.

Exchanges

If you are not fully satisfied with your purchase, we will be happy to facilitate an exchange for you. Please return the item to us within 30 days of purchase and you will not be charged restocking fees, provided the item is in NEW (unopened, unused, untested and resalable) condition and it does not fall into our Return Policy Exceptions category.

Exchanges In Case Of Shipping Damage

If an item comes damaged as a result of shipping, please see Shipping Damage and Lost Packages Policy for more information

Product Refunds - To qualify for a refund, our Return Conditions and Return and Exchange Instructions must be followed. If our steps are not followed, a refund will be issued in accordance with the condition of the returned merchandise and the value of any missing items. Refunds are not issued before the merchandise has been received, evaluated and processed by our Returns Team.

Shipping Refunds - Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Return shipping on all items is at the customer’s expense.

Return and Exchange Instructions

We have created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return or exchange an item, please follow these simple steps:

1. Fill out and submit an RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA Number.
2. Once your RMA request is submitted, you will receive an RMA number that is valid for 10 business days.
3. Pack the item securely using as much of the original packing material that was left. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS, DHL or FedEx. Using one of these carriers will make shipment tracking possible. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our facility and we are not responsible for any shipping damages occurring at this point.
Please remember to include all the contents such as promotional items, accessories, and instruction manuals that came in the original order.
Please note that we are not responsible for lost or stolen returned merchandise before it reaches our facility and it is signed for by one of our Team Members.
4. You will get a notification as soon as the return has been processed.

All returns are processed within 10 business days of the receipt of returned merchandise. Refunds, when applicable, will be issued as soon a possible, no more than 10 business days. Credit card companies vary in their processes of posting credits back to your account.

Policy Exceptions

We are unable to accept returns or exchanges if:

• Item has been altered in any manner